Privacy policy for MBK Senior Living in Irvine, California

MBK Senior Living Coronavirus Updates

MBK Senior Living Coronavirus Update: May 30, 2020

 

To our MBK Senior Living residents, family members, and team members:

We’re not completely out of the woods – but we’re getting there. We know just how eager everyone is to return to pre-COVID lifestyles. The good news is, in keeping with local, state and federal guidelines, we will begin to re-establish some limited services, including salons, dining and activities.

Unfortunately, it’s not as simple as switching on a light. To maintain a safe, virus-free environment, we will be taking careful, measured steps and roll out services in phases. While we’re all ready to return to some normalcy in our communities, we caution everyone to resist the temptation to rush the process. Slow and steady truly is the way to go.

Our phased approach will allow us to monitor along the way, and pull back should it be necessary to keep you safe and our communities virus-free. We will add on services as it is safe to do so. To that end, please be aware that all visitor restrictions remain in place for the time being.

Since each MBK community is located in different cities, counties and states with different re-opening guidelines, specifics as to what and how services will be returning will be coming directly from your community’s Executive Director. Letters are expected to be distributed next week.

Should you have any questions or concerns, I welcome you to call your community’s Executive Director – or call me directly at 949-242-1400.

Thank you for your continued support and cooperation.

 

Michael Bardelmeier
Senior Vice President of Operations, MBK Senior Living

 

MBK Senior Living Coronavirus Update: May 28, 2020

 

To our MBK Senior Living residents, family members, and team members:

We recognize that these past several weeks have been trying. Social distancing has kept us apart from our loved ones as we all work together to flatten the curve and keep everyone healthy and safe. This has been especially difficult in senior living, where community is at the heart of everything we do – from shared meals, programs and activities, to simply being together with friends and loved ones in and around the community.

Our team members have always been the backbone of our community, and that is particularly true now, as direct care and support team members have risen to the occasion to care for our loved ones while meeting an ever-expanding list of obligations at home. But providing exceptional care has been an ongoing challenge as we face shortages of protective equipment and a lack of testing, and we all know how critically important these are to stopping the spread of the virus.

That’s why we are asking everyone – resident, family and team members – to join us in a collective effort to send 500,000 letters to Congress sharing how senior living communities are coping with the virus and urging lawmakers to prioritize our communities for protective equipment and tests, and the resources we need to continue providing exceptional care. It’s critical that they hear the personal needs of our communities as they consider additional efforts to combat the virus, get things back to normal and make this feel like home again.

Writing to Congress takes less than a minute. Just click on the appropriate link below and you’ll find a pre-written letter that you can add to with a personal note on how your daily life has changed as a result of the virus. Then all you need to do is enter your contact information and click “send message.” Your message will be sent directly to your member of Congress and both of your senators.

Take Action:

ResidentsFamily MembersCommunity Team Members

On behalf of all of us at MBK Senior Living, I want to thank you for your patience, understanding, and support as we work together during this difficult time.

Sincerely,

 

Jeff Fischer

President, MBK Senior Living

 

MBK Senior Living Coronavirus Update: May 19, 2020

Despite the change to most stay-at-home orders, it remains crucial that residents and team members stay vigilant about social distancing, hand hygiene and continue to adhere to the more than 20 heightened protocols that we have in place at MBK Senior Living communities. They are our best defense in keeping you and everyone at our community safe and healthy. Those safeguards include:

 

  • We are staying up-to-date and in compliance with all CDC and local health agencies guidelines and recommendations.
  • We are providing on-going education to all employees on personal hygiene, proper usage of Personal Protective Equipment (PPE) and community sanitation best practices and protocols.
  • All employees and essential visitors are required to wear face masks and adhere to social distancing guidelines when inside the community.
  • We are minimizing employee-to-employee and employee-to-resident contact while in the building.
  • We are utilizing proper PPE (mask, gown, gloves and eye protection) and changing PPE appropriately when caring for residents who are showing symptoms.
  • We have installed handwashing stations outside our community and we require all employees and essential visitors to wash their hands prior to entering.
  • We are screening all essential visitors upon entering the community for signs, symptoms and recording temperatures.
  • We are screening all team members at the start of shift for signs, symptoms, and recording temperatures at the start and end of shifts. In addition, all team members are encouraged to stay home if they are feeling sick.
  • Handheld radios, tablets, laptops, keyboards, shared desks and cart handles are disinfected at the end of each shift, before being turned over to the next shift.
  • All residents are required to isolate in their individual apartments, and are prohibited from accepting visitors unless it is required by an essential medical professional or a team member of the community. 
  • We are monitoring all residents for signs and symptoms, and conducting daily temperature checks.
  • We will continue to provide all meal service in individual residences to allow for proper social distancing and safety.
  • All residents are strongly discouraged from leaving or returning to their MBK community unless it is for an essential medical appointment.
  • We continue to sanitize all common areas daily using an EPA-approved sanitizing solutions, and utilize NSF-approved dishwashing techniques.
  • All deliveries have been re-routed to loading docks to limit outside persons in our community common areas, while ensuring that our community is well stocked.
  • Additional in-service training is being provided to all team members to ensure that our team members understand and follow our protocols. 

 

MBK Senior Living Coronavirus Update: May 11, 2020

 

There is no question that the coronavirus has wreaked havoc on our lives and lifestyles. While MBK Senior Living’s response to COVID-19 has been swift, comprehensive and effective, none of us imagined we’d still be dealing with this virus three months later. And yet, here we are now weighing the risks of reopening against the risks of continued isolation.

Finding the balance in keeping residents safe and healthy as well as mentally stimulated, socially connected and emotionally supported is an important yet challenging priority for us; and our team continues to rise to the challenge. To combat depression and isolation, our team members work daily to promote positivity and hope.  From wellness checks, themed dining service, delivered in creatively decorated carts by costumed staff to imaginative activities, door-to-door social connections, and hallway exercises, games and more – our team is making every effort to fully support our residents.

In addition, you’ll be pleased to know we do have a re-opening plan in development that is consistent with CDC guidance as well as directives from local & state Health Departments.  We expect to communicate more details as they are finalized in the coming days.

We appreciate your continued patience and cooperation. If you have any questions, please see your community’s Executive Director or call me at 949-242-1400. Thank you.

 

Michael Bardelmeier

Senior Vice President of Operations

 

MBK Senior Living Coronavirus Update: April 30, 2020

Dear Residents, Families, and Team Members of MBK Senior Living Communities:

During the COVID-19 crisis there have been a considerable number of unknowns and changing variables. However, one fact has been consistent throughout the crisis. Those most vulnerable to this virus are the seniors we are dedicated to serving. As this pandemic drags on, we remain resolute in our promise to provide residents the care and comfort they deserve, and be a resource to seniors and their families.

The COVID-19 virus has been formidable challenge to the social and active lifestyle our residents know and love. While our number one priority has been to keep residents safe and healthy, it’s been inspiring to see the number of unique ways our team members are also engaging, entertaining and connecting with residents.

  • Strolling musicians in our courtyards and parking lots.
  • Delivering herb and butterfly gardens to be tended to in individual apartments.
  • Meticulously organizing book clubs, poker games, and even wine tastings to be held online.
  • Coordinating vehicle parades to circle our communities that have included hundreds of cars filled with family members, local police, firemen, civic leaders and community partners.
  • To care for residents most at risk for depression, we created an “adopt a grandparent” program, and have a wait list for volunteers interested in reaching out and supporting residents.

 

While we’re all eager to get back to our normal routines and social outings, it’s vital that we maintain our heightened protocols until further notice. It is working and continues to be our best defense in keeping everyone safe and healthy. In addition to our more than 20 heightened safeguards:

  • We continue to stay up-to-date and in compliance with all CDC and local health agencies guidelines.
  • We continue to maintain self-isolation, conduct daily resident screenings, and offer dining and enrichment activities in residents’ individual apartments.
  • We continue to procure necessary Personal Protection Equipment (PPE), sanitizer, disinfectant and other supplies to keep our communities well stocked.
  • We have postponed move-ins in our Connections for Living memory care neighborhoods until further notice.
  • We are conducting random, virtual COVID-19 compliance checks at all 32 communities to ensure safeguards are being implemented and kept in place for the well-being of our residents and team members.

We appreciate your continued support, understanding and cooperation. If you have any questions, please see your community’s Executive Director or call 949-242-1400. Thank you.

 

Sincerely,

Michael Bardelmeier

Senior Vice President of Operations, MBK Senior Living

MBK Senior Living Coronavirus Update: April 23, 2020

MBK Senior Living Coronavirus Update: April 16, 2020

 

 

MBK Senior Living Coronavirus Update: April 13, 2020

As we enter our seventh week of the COVID-19 crisis, we are incredibly grateful for the cooperation and patience of our residents and families, and the diligence and hard work of our team members. In our 30 years of experience as a senior living provider, COVID-19 has been unlike any challenge we have seen. However, our response has been swift, constantly evolving and is working.

 

To date, we are following more than 20 heightened protocols 24 hours a day at each of our communities including:

  • Every team member and essential visitor undergoes a detailed screening upon arrival including a temperature check and interview
  • Every team member is required to wear a face mask, and follow social distance guidelines at all times – when they’re on site at our community and encouraged to do so when outside of the community
  • Direct care team members wear full Personal Protection Equipment (PPE) including surgical mask, surgical gloves, gown and eye protection when it is necessary to be in close contact with a resident who is displaying symptoms.
  • Team members’ cell phones are disinfected upon arrival
  • Handheld radios, tablets, laptops, keyboards, shared desks and cart handles are disinfected at the end of each shift, before being turned over to the next shift
  • Only essential medical professionals are allowed as visitors
  • We are actively monitoring all residents for signs and symptoms, and conducting daily temperature checks
  • All common areas are sanitized daily using EPA-approved solutions and we adhere to NSF-approved dishwashing techniques
  • We provide all our team members with on-going training on the latest CDC recommendations and PPE usage
  • We are continuing to maintain self-isolation with residents staying in their individual apartments

 

Additionally, we have taken numerous other steps to ensure our residents and team members are well supported, safe and healthy, including:

  • We have postponed move-ins in our Connections for Living memory care neighborhoods through April 30th.
  • On April 16th, we are hosting a webinar for prospective residents and families to answer questions about COVID-19, and what we are doing to combat the virus.  Register here.
  • From the beginning of the crisis, we have procured more than 550,000 face masks, 30,000 disposable gowns and 6,000 hand sanitizers. We continue to monitor inventories and provide communities with necessary PPE.
  • We have extended our HERO wage increase to all community team members through May 17th.

 

We appreciate your support and understanding as we continue to navigate the COVID-19 crisis. If you have any questions, please see your community’s Executive Director. Thank you

 

MBK Senior Living Coronavirus Update: April 2, 2020

Dear Residents, Families, and Team Members of MBK Senior Living Communities:

We are working diligently to navigate a difficult situation that is complicated by stringent but necessary protocols and social distancing. Your health and safety remains our priority.

From the beginning of the COVID-19 crisis we have taken direction from the CDC and local health agencies. We remain up-to-date and in compliance with all guidelines and protocols. Out of an abundance of caution, we are adding the following safeguards at all of our communities effective immediately:

  • All residents are required to isolate in their individual apartments and are prohibited from accepting visitors unless it is required by an essential medical professional or a team member of the community.
  • All residents are strongly discouraged from leaving or returning to our communities unless it is for an essential medical appointment.

We will also continue to follow the precautions that we already have in place, including:

  • We have restricted all visitors to only essential care and operations team members.
  • We are screening all essential care visitors when they enter the community for signs, symptoms and recording temperatures.
  • We are screening all team members at the start of shift for signs, symptoms and recording temperatures.
  • We are monitoring all residents for signs and symptoms, and will conduct daily temperature checks.
  • We will continue to provide all meal service in individual residences to allow for proper social distancing and safety.
  • We continue to sanitize all common areas daily using an EPA-approved sanitizing solutions, and utilize NSF-approved dishwashing techniques.
  • All deliveries have been re-routed to loading docks to limit outside persons in our community common areas, while ensuring that our community is well stocked.
  • Additional in-service training is being provided to all team members. Additionally, all team members are encouraged to stay home if they are feeling sick.

Caring for those with memory loss during a pandemic presents unique challenges. We are utilizing training techniques and technology to maintain proper social distancing and keep our residents safe and healthy. In addition to the precautions above, we have the following protections in place in our Connections for Living neighborhoods:

  • We have assigned staff to work only in Connections for Living neighborhoods.
  • We are using technology to connect loved ones with family members outside of the community.
  • We are routinely disinfecting commonly touched surfaces, as well as sanitize all common areas daily.
  • We are providing all meal service in small groups to allow for proper social distancing and safety.

We will continue to keep you updated as information is available. If you have any questions, please contact your community’s Executive Director. Thank you.

 

Sincerely,

Michael Bardelmeier

Senior Vice President of Operations, MBK Senior Living

MBK Senior Living Coronavirus Update: March 28, 2020

We understand that the need to be flexible and patient is weighing heavily against uncertain timelines and these unprecedented times. Adaptability and courage has been asked of our residents, families and team members. The ways in which you’re rising to the challenge, staying strong and pushing through this difficult time is a demonstration of true perseverance. While social distancing may be required of us, we are with you step-by-step in this crisis. As such, we wanted to take a moment to express our appreciation and provide an update on our COVID-19 response.

  • All MBK Senior Living communities remain restricted to team members and essential visitors.
  • We continue to be in close contact with CDC and local health departments to ensure we are in compliance with guidelines. To date, we are in accord with recommendations.
  • We are sanitizing our communities daily.
  • Team members are using appropriate personal protective equipment (PPE). Additional supplies have been secured.
  • All team members are receiving in-service training on additional protective measures.
  • We are monitoring all residents and team members for signs and symptoms daily.
  • We are screening all team members and essential visitors for symptoms, and recording temperatures daily.
  • Should a resident, team member or essential visitor test positive, we are posting notices, as well as alerting residents and family representatives via letter and phone.
  • We are continuing all meal service in individual residences. We have ample supplies on-hand to keep residents hydrated and fed. 
  • We are limiting gatherings to less than 10 people, and when warranted have asked residents to remain isolated to their apartment.
  • Our Resident Enrichment teams are working daily to find new and creative ways to keep residents engaged, entertained and occupied in their apartments. Additional suggestions can also be found on our MBK Blog online at MBKseniorliving.com. • We are isolating any resident admitted or re-admitted to the community to their apartment for a period of 14 days upon their arrival.
  • As a heartfelt thank you to our team members working diligently to keep our residents safe, comfortable and connected, we have increased hourly pay by $2.00.

We will continue to update you as information becomes available. If there is anything we can do to further support you or your loved one, please contact your Executive Director in your community. Thank you.

Sincerely,

Michael Bardelmeier

Senior Vice President of Operations, MBK Senior Living

 

MBK Senior Living Coronavirus Update: March 18, 2020

Dear Resident/Families/Prospects:

At MBK communities in Northern and Central California, we are complying with the health officials’ direction to “Shelter in Place.” This is just one more step we can take to safeguard our residents. However, we want to be clear that residents in these communities will continue to have the services and supplies they need as we are designated as an “Essential Business.”

As an Essential Business:

  • All essential care and basic operations employees will continue to work.
  • Any essential personnel entering our community are being screened, temperatures taken and documented. Anyone who has been sick, shows symptoms or has travelled in the last 30-days will not be permitted in the community.
  • Non-essential employees will work remotely.

 

As an MBK Senior Living Community, you can trust we’re making every effort for our residents to feel safe, comfortable and healthy. You can also be confident that the measures we’re taking are out of an abundance of care for the seniors we love and care for in our communities.

  • We are conducting daily temperature checks on all residents in our communities with Assisted Living and Memory Care services, as per Health Department recommendations.
  • Any resident admitted or re-admitted to an MBK community will be isolated in their apartment for a period of fourteen days upon their arrival.
  • We will continue to provide all meal service in individual residences to allow for proper social distancing and safety.
  • In our Memory Care neighborhoods we are providing small group dining service while applying safe social distancing practices.
  • We are continuing to limit any activity in the community to groups under 10 person. To keep our residents connected and engaged, we have implemented a mobile activity center that offers a variety of activities to engage mind, body and spirit.
  • Many of our communities are setting up virtual chat rooms for our residents and families to maintain regular daily communications as well as to honor birthdays, anniversaries, and other important milestones.
  • We are assisting residents in installing apps or games (e.g. Words with Friends) to also help them find new, creative ways to stay connected to friends and family.
  • We have the appropriate number of essential caregivers in place to render all necessary services.

We will continue to monitor the situation closely, and keep you updated as new information becomes available.  If you have any questions, please call your community’s Executive Director directly. Thank you.

Sincerely,

Michael Bardelmeier

Senior Vice President of Operations, MBK Senior Living

 

 

MBK Senior Living Coronavirus Update: March 13, 2020

Dear Residents and Families:

We continue to monitor the guidance from the CDC and state health services agencies regarding COVID-19.

Effective immediately, MBK Senior Living is restricting visitors at all 32 communities throughout the Western United States. This increased level of security is based on new Health Department recommendations to limit face-to-face contact and the spread of the COVID-19 virus.

  • Only essential visitors will be permitted to enter communities until March 31st.
  • Anyone entering an MBK Senior Living community will be screened. Temperatures will be taken and documented.
  • All staff will be screened and temperatures taken and documented at the start of each shift.
  • If an essential visitor, including medical personnel, has traveled outside the United States in the last 14 days, they will not be permitted to enter an MBK community at this time.


Thank you for your understanding and patience as we navigate this emergency - these safeguards are absolutely necessary to keep our residents and team members safe.

If you have any questions, please reach out to your community’s Executive Director by calling the community directly. Thank you.

Sincerely,
Michael Bardelmeier
Senior Vice President of Operations, MBK Senior Living

 

 

MBK Senior Living Coronavirus Update: March 12, 2020

Dear Residents and Families:

We continue to monitor the guidance from the CDC and state health services agencies regarding COVID-19.

Based on new updated guidelines from the California Department of Public Health, and out of an abundance of caution, we are adding the following to our existing precautions for all MBK Senior Living communities:

  1. We will limit gatherings of individuals within and on our community premises to no more than 10 people.
  2. Resident enrichment programming will continue in a way that will avoid close contact and supplies will be properly sanitized between uses.
  3. We will cease normal meal services in our Dining Rooms and will deliver meals to each resident’s room at no additional charge.


We understand that these new directives may cause some inconvenience and appreciate your continued patience and cooperation.

If you have any questions, please reach out to your community’s Executive Director by calling the community directly. Thank you.

Sincerely,
Michael Bardelmeier
Senior Vice President of Operations, MBK Senior Living

 

 

MBK Senior Living Coronavirus Update: March 11, 2020

Dear Residents and Families:

We are continuing to monitor the guidance from the CDC and state health services agencies regarding COVID-19. Based on new updated CDC guidelines recommending older adults avoid crowds, and out of an abundance of caution, we are adding the following to our existing precautions for all communities:

  1. Visitors are limited to close family and medically necessary visits (home health, etc.) Further, we encourage family to limit visits to what is absolutely necessary.
  2. All visitors will be required to complete a screening questionnaire in regards to their potential exposure to COVID-19, potential symptoms, and recent travel history, when they sign-in at the reception desk.
  3. Activities that take residents into the community to public places particularly with large gatherings, such as mall, movies, etc., have been cancelled. (Note: this does NOT apply to residents who need to leave the building for medical care such as dialysis, medical visits, etc.).
  4. Resident enrichment programming will continue in a way that will avoid close contact and supplies will be properly sanitized between uses.
  5. Dining service will continue as normal. If you would like to take your meals in your room, please notify your Executive Director and we will happily waive the normal fee.

In addition, based on new updated Washington & Oregon State Departments of Health, we are adding the following to our existing precautions for all communities in those states:

  1. Visitors must be adults and the visit must take place in the resident’s room. This does not apply to end-of-life situations. Further, residents will be allowed to have one visitor per day and each visitor must follow reasonable precautionary measures. 
  2. All visitors, employees, and volunteers are required to complete a screening in regards to their potential exposure to and/or symptoms of COVID-19 and recent travel history. A copy of the screening form is available at the front desk. 

We understand that these new directives may cause some inconvenience, but please know that we stand shoulder-to-shoulder with you in every effort to keep our residents safe, healthy and well – today and always.

If you have any questions, please reach out to your community’s Executive Director by calling the community directly. Thank you.

Sincerely,
Michael Bardelmeier
Senior Vice President of Operations, MBK Senior Living

 

 

Seattle Area Update: March 6, 2020

Dear Residents and Families:

Our residents’ health and well-being is always top-of-mind at MBK Senior Living – but especially during times when public health conditions are compromised. There is a lot of misinformation and fear swirling due to COVID-19 virus news. That’s why we’ve set up this landing page to keep you up-to-date on recommendations from the CDC and state health services agencies, and the preventative measures we’re taking to keep residents healthy and safe.

As of March 5th, the King County public health has advised that, “Reducing the amount of face-to-face contact people have can reduce the spread of infectious disease.” And has recommended that anyone age 60 or older stay indoors. Additionally, out of an abundance of caution, at all MBK Senior Living communities located in King County, Washington state will:

  1. Restrict all visitors to the community to necessary medical care (home health, etc.). Family is asked to only visit if it is urgent/an emergency.
  2. Suspend all events and programs provided by outside entertainers, volunteers, etc.
  3. Postpone all outings outside the community (unless medically necessary).
  4. Re-route all deliveries to loading docks to limit outside persons in our community common areas.

We will continue to monitor the situation closely, and keep you updated as new information becomes available. We understand that the daily barrage of news about COVID-19 is alarming, but please know that we stand shoulder-to-shoulder with you in every effort to keep our residents safe, healthy and well – today and always.

If you have any questions, please reach out to your community’s Executive Director by calling the community directly. Thank you.

At MBK Senior Living, we focus on giving you proactive and thorough communication. As always, we will update you with any changes to life in the community. If you have any questions, please reach out to your community’s Executive Director by calling the community directly.

Sincerely,
Michael Bardelmeier
Senior Vice President of Operations, MBK Senior Living

 

 

MBK Senior Living Coronavirus Prevention Statement: March 2, 2020

Dear Residents, Family, and Friends,

As we are sure you are aware, it is hard to turn on the news and not see a story about COVID-19, the viral disease also known as the “novel coronavirus.” Even though the novel coronavirus is top of mind at the moment, we want you to be aware that we have a robust preparedness plan that is appropriate for all viruses like this, including things like the flu and norovirus.

Just like any virus or infection, we follow guidelines from the CDC and state and local departments of health. Here are some steps we take to prevent the spread of any virus in all MBK Senior Living communities:

  • We focus on keeping our common areas as clean and sanitized as possible to prevent the spread of germs.
  • Our kitchens follow NSF-approved dishwashing techniques.
  • All staff members are trained in techniques to prevent the spread of germs specific to their individual roles in serving residents in our communities.
  • Additionally, we ask staff who are sick to stay at home until they are no longer contagious.
  • We routinely disinfect common area surfaces using an EPA-approved sanitizing solution.
  • We ask that residents who are sick stay in their apartments or go to the hospital for further medical evaluations.
  • Particularly in Assisted Living and Memory Care, our resident care teams are very tuned into the health and wellness of every resident. At the earliest signs of two or more people experiencing a similar illness and symptoms, we take steps to enact extra infection control procedures, including limiting non-essential activities in the community and notifying families and visitors.

In addition to these everyday steps, we have already started making precautionary operational adjustments in light of the current COVID-19 worldwide situation:

  • We are increasing the frequency of the sanitization of common areas.
  • We are adding more touchless hand sanitizer stations in our communities.
  • We have ordered extra personal protective equipment supplies, such as masks and gloves, to have on hand in the event that there are national shortages of these types of items.

You can help prevent the spread of viruses like the COVID-19 novel coronavirus. We ask that you avoid visiting the community if you feel sick or have other symptoms of an illness. Additionally, we request visitors who have traveled outside of the United States within the past 30 days to not have direct contact with residents.

At MBK Senior Living, we focus on giving you proactive and thorough communication. As always, we will update you with any changes to life in the community. If you have any questions, please reach out to your community’s Executive Director by calling the community directly.

Thank you for your attention and support while we ensure the safety of all of our residents and staff.

Sincerely,
Michael Bardelmeier
Senior Vice President of Operations, MBK Senior Living